Terms & Conditions — tiga37

1 Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless context requires otherwise:

• "Platform" means the tiga37 website accessible at https://tiga37.cam, including all associated pages, services, games, and features.
• "Account" means the personal account created by a Member upon successful registration on the Platform.
• "Member" / "Player" / "You" means any individual who has registered an Account on the Platform and accepted these Terms.
• "tiga37" / "We" / "Us" / "Our" means the operator of the Platform.
• "Balance" means the aggregate of deposited funds, credited bonuses, and winnings held within a Member's Account, denominated in Indonesian Rupiah (IDR).
• "Bonus Funds" means any promotional credits, free bet credits, or free spin winnings that have been credited to an Account by tiga37 and which are subject to wagering requirements prior to withdrawal.
• "KYC" means the Know Your Customer identity verification process required by tiga37 prior to approving withdrawals or in response to a suspicious activity review.
• "Wager" / "Bet" means any sum of real-money or bonus funds staked by a Member on any game, event, or outcome available through the Platform.
• "Void Bet" means a wager that has been cancelled and the staked amount returned to the Member's Account, typically due to an event cancellation, pricing error, or rule violation.

2 Eligibility

Access to and use of the tiga37 Platform is strictly restricted to individuals who satisfy all of the following eligibility criteria simultaneously:

• You must be a natural person (not a corporate entity, trust, or other non-individual legal form).
• You must be a resident of Indonesia and at least 21 years of age at the time of registration and at all times during which your Account remains active.
• You must have the full legal capacity to enter into a binding agreement under applicable Indonesian law.
• You must not be a current employee, contractor, officer, director, or immediate family member of an employee of tiga37 or any affiliated entity.
• You must not be self-excluded from gambling or subject to any legally imposed gambling restriction at the time of registration or use.
• You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited under local law.

3 Account Registration

To access real-money games and services on the Platform, you must register an Account. The registration process requires you to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, Indonesian residential address, valid email address, and a phone number registered in Indonesia.

By submitting a registration application, you represent and warrant that all information provided is truthful, accurate, and your own. Providing false, incomplete, or misleading information during registration constitutes a material breach of these Terms and may result in immediate Account suspension and forfeiture of any Balance held therein.

Each individual is entitled to register and maintain exactly one Account. The creation of multiple Accounts by the same individual — regardless of the name, email address, payment method, or device used — is strictly prohibited. tiga37 employs automated detection systems to identify duplicate registrations.

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any third party. tiga37 will not be liable for any loss or damage arising from unauthorized access to your Account caused by your failure to maintain credential security.

4 KYC Verification

tiga37 reserves the right to request identity verification documentation from any Member at any time, and will routinely require verification prior to processing the first withdrawal request. Acceptable documentation includes:

• A valid government-issued photo identification document (Indonesian National Identity Card / KTP, Passport, or Driver's License).
• Proof of residential address in Indonesia dated within the last 90 days (utility bill, bank statement, or official government correspondence).
• Where applicable, evidence of source of funds for high-value deposits or withdrawals.

tiga37 may place a temporary hold on withdrawal processing while KYC documentation is under review. The review period will not ordinarily exceed five (5) business days from the date all required documents are submitted in full. Members who fail to provide satisfactory KYC documentation within thirty (30) days of the initial request may have their Account suspended.

All KYC documentation submitted to tiga37 is stored securely and processed strictly in accordance with our Privacy Policy.

5 Deposits

tiga37 accepts deposits via the following methods, all processed in Indonesian Rupiah (IDR):

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum deposit amount is Rp 10.000 for all supported payment methods. There is no maximum deposit cap imposed by tiga37 for bank transfers, although individual bank and e-wallet providers may apply their own per-transaction limits.

Deposits are credited to the Member's Account Balance upon confirmed receipt by tiga37's payment processor. Bank transfer deposits are typically credited within 1–5 minutes of payment confirmation. E-wallet deposits are credited near-instantaneously. tiga37 is not liable for delays caused by the Member's bank or e-wallet provider.

All deposits must be made from a payment account registered in the Member's own name. Third-party deposits are strictly prohibited. Where a third-party deposit is identified, tiga37 reserves the right to reverse the transaction, void any wagers placed using those funds, and suspend the Member's Account pending investigation.

6 Withdrawals

Members may request withdrawal of real-money funds from their Account Balance at any time, subject to the following conditions:

• KYC verification must be completed before the first withdrawal request is processed.
• All active bonus wagering requirements must be satisfied or the bonus must be forfeited prior to withdrawal.
• Withdrawals must be made to the same payment method and account from which the funds were originally deposited, unless otherwise agreed by tiga37 in exceptional circumstances.

The minimum withdrawal amount is Rp 50.000. The maximum withdrawal amount per single transaction is Rp 50.000.000. Members may submit multiple withdrawal requests per day, subject to internal risk and fraud review.

Withdrawal processing times vary by payment method:

• Bank Transfer: 1–24 hours from approval (majority processed same-day).
• E-Wallet: 1–12 hours from approval (majority processed within hours).

tiga37 reserves the right to delay or withhold withdrawal processing where reasonable suspicion exists of fraud, money laundering, bonus abuse, betting pattern manipulation, or any other activity that violates these Terms. Members subject to such review will be notified via email and may be required to provide additional documentation.

7 Bonuses & Promotions

tiga37 periodically offers bonuses, promotional credits, and other incentives to Members. Each bonus or promotion is subject to specific terms which are published alongside the offer. Standard bonus terms include:

• Wagering Requirements: Bonus Funds must be wagered a specified multiple (e.g., 10x, 20x, 30x) before they can be converted to withdrawable real-money balance. Wagering contribution varies by game type and is stated in the promotion terms.
• Minimum Odds: For sportsbook bonuses, only wagers placed at minimum odds (typically 1.50 or higher) contribute toward wagering requirements.
• Time Limits: Bonus wagering must be completed within a specified time period (typically 7–30 days). Uncompleted bonuses expire at the deadline and all associated Bonus Funds are forfeited.
• Maximum Bet: While wagering a bonus, the maximum permitted bet per single wager is typically capped (e.g., Rp 50.000 per bet). Exceeding the maximum bet may void the bonus and all associated winnings.

tiga37 reserves the right to cancel any bonus and confiscate associated winnings in cases where the Member is found to have abused the promotion. Abuse includes but is not limited to: creating duplicate accounts to claim the same bonus multiple times, exploiting software or pricing errors, engaging in arbitrage betting, or any pattern of play designed solely to meet wagering requirements without genuine gaming intent.

Bonuses are offered at the sole discretion of tiga37. We reserve the right to withdraw, amend, or restrict access to any promotion at any time without prior notice.

8 Betting Rules

All wagers placed on the Platform are governed by the specific rules of the game, sport, or market in question. General betting rules include:

• Bet Acceptance: A wager is considered accepted only when confirmed on-screen and recorded in the Member's Account transaction history. tiga37 is not responsible for wagers that are not successfully submitted due to technical errors, connection failures, or user error.
• Settlement: Wagers are settled based on the official result as published by the governing body of the relevant sport or event. tiga37's determination of the correct result is final.
• Void Bets: tiga37 reserves the right to void any wager where an obvious pricing error has occurred, where the outcome was already known at the time the bet was placed, or where there is reasonable evidence of collusion, match-fixing, or other fraudulent activity.
• Live Betting: For bandar bola (live sportsbook) markets, odds and available markets change dynamically during the event. A short delay (typically 3–8 seconds) exists between live action and odds update. Wagers placed during this delay may be rejected or voided if the event state has materially changed.

For games with specific rules — slots, togel (Indonesia's traditional numbers lottery), live casino, sabung ayam (rooster wagering), and other categories — detailed game rules are accessible within the game lobby or via the tiga37 help center.

9 Prohibited Conduct

The following activities are expressly prohibited on the tiga37 Platform and constitute a material breach of these Terms:

• Registering more than one Account or registering an Account on behalf of another individual.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform if you are under the age of 21 or reside in a jurisdiction where online gambling is illegal.
• Depositing funds derived from illegal sources or attempting to use the Platform for money laundering purposes.
• Exploiting software bugs, pricing errors, or technical vulnerabilities to gain an unfair advantage.
• Using automated betting software (bots), scripts, or any form of artificial intelligence to place wagers.
• Engaging in collusion with other Members, match-fixing, arbitrage betting, or any form of syndicate play designed to guarantee profit at tiga37's expense.
• Abusing or threatening tiga37 staff members, customer support agents, or other Members.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or security infrastructure.

Any Member found to have engaged in prohibited conduct will have their Account suspended immediately. All funds within the Account may be forfeited, and tiga37 reserves the right to report the conduct to relevant authorities.

10 Intellectual Property

All content displayed on the tiga37 Platform — including but not limited to text, graphics, logos, images, audio, video, software code, game interfaces, and compilation of user data — is the exclusive property of tiga37 or its third-party licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming and entertainment purposes. You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download (except for temporary caching), store, or transmit any material from the Platform without prior written consent from tiga37.

The tiga37 name, logo, and all associated trademarks are registered marks owned by tiga37. Unauthorized use of these marks is prohibited and may constitute trademark infringement under Indonesian law.

11 Limitation of Liability

To the maximum extent permitted by applicable Indonesian law, tiga37 and its officers, directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings, profits, or expected revenue.
• Loss of data or corruption of Account records.
• Technical failures, server downtime, or interruptions in service availability.
• Errors in odds calculation, game result determination, or settlement processing — provided that tiga37 acts in good faith to correct such errors when identified.
• Unauthorized access to your Account caused by your failure to maintain credential security.
• Any dispute or loss arising from your failure to comply with these Terms.

Where liability cannot be excluded under Indonesian law, tiga37's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount of deposits you have made to your Account within the six (6) months immediately preceding the event giving rise to the claim.

12 Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles. Any dispute arising out of or related to these Terms, your Account, or your use of the Platform shall be resolved exclusively through binding arbitration conducted in Jakarta, Indonesia, under the rules of the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia / BANI).

You waive any right to participate in a class action lawsuit or class-wide arbitration against tiga37. All disputes must be brought on an individual basis only.

Prior to initiating formal arbitration, you agree to first contact tiga37's customer support team at [email protected] and allow tiga37 a minimum of thirty (30) days to attempt to resolve the dispute informally.

13 Amendments

tiga37 reserves the right to amend, modify, or replace these Terms & Conditions at any time. Material changes will be notified to Members via email and by prominent notice displayed on the Platform. The updated Terms will include a revised "Last Updated" date at the top of this page.

Your continued use of the Platform following the posting of amended Terms constitutes your acceptance of those changes. If you do not agree with the amended Terms, you must cease using the Platform and may request closure of your Account via customer support.

14 Contact Us

If you have any questions regarding these Terms & Conditions, or if you require clarification on any provision herein, please contact the tiga37 Legal & Compliance Team:

Email (plain text only):
[email protected]

Live Chat: Available 24/7 via the Platform
WhatsApp (display only): +62 811 0037 037

All formal legal notices should be submitted in writing via email to the address above. Notices sent via live chat or WhatsApp are not considered formal legal communication.