What is Responsible Gaming?
Responsible gaming means approaching betting and gambling as a form of entertainment — not as a way to make money or solve financial problems. At tiga37, we are committed to ensuring that all Members can enjoy sports betting, live casino, slots, and togel (Indonesia's traditional numbers lottery) in a safe, controlled, and balanced manner.
The vast majority of tiga37 Members play responsibly, treating gaming as a recreational activity with clear personal boundaries. However, we recognize that a small percentage of players may develop problematic gambling behaviors that negatively affect their financial stability, mental health, relationships, or work performance.
tiga37 operates on the principle that every Member has the right to enjoy gaming as entertainment, and the responsibility to recognize when that entertainment becomes harmful. We provide tools, information, and support to help you stay in control.
Recognizing Problem Gambling
Problem gambling, sometimes called gambling addiction or compulsive gambling, occurs when betting behavior becomes difficult to control and begins to cause harm to your life. Early recognition of warning signs is critical to preventing escalation.
Common Warning Signs
- Spending more money or time on gambling than you originally intended or can afford.
- Chasing losses by placing increasingly large wagers in an attempt to recover previous losses.
- Lying to family members, friends, or colleagues about the extent of your gambling activity.
- Neglecting work, school, or family responsibilities in order to gamble.
- Borrowing money, selling possessions, or using credit to fund gambling activity.
- Experiencing anxiety, irritability, or restlessness when attempting to cut down or stop gambling.
- Using gambling as a way to escape from stress, depression, or other emotional problems.
- Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement (tolerance).
If You Recognize These Signs
If you identify with two or more of the warning signs above, you may be developing a gambling problem. Please take action immediately by setting limits on your account, taking a cooling-off period, or requesting self-exclusion. Contact our support team or seek professional help from a qualified counselor specializing in problem gambling.
How to Set Personal Limits
Establishing clear personal boundaries before you start playing is one of the most effective ways to maintain control over your gaming activity. tiga37 recommends that all Members set limits based on their individual financial situation and lifestyle.
Best Practices for Setting Limits
- Set a Budget: Decide in advance how much money you can afford to lose without affecting your essential expenses (rent, food, utilities, transportation, savings). Never gamble with money you cannot afford to lose.
- Set a Time Limit: Decide how much time you want to spend playing each day or week. Set a timer or alarm to remind yourself when your session limit is approaching.
- Never Chase Losses: Accept that losses are part of gaming. If you lose the amount you budgeted, stop playing. Do not attempt to recover losses by depositing more money or placing larger wagers.
- Take Regular Breaks: Step away from the screen every 30-60 minutes to maintain perspective and avoid becoming overly absorbed in play.
- Avoid Gambling When Emotional: Do not gamble when you are stressed, depressed, angry, or under the influence of alcohol or drugs. Emotional decision-making often leads to poor judgment and risky behavior.
- Balance Gaming with Other Activities: Maintain a healthy lifestyle that includes time with family and friends, physical exercise, hobbies, and professional responsibilities. Gaming should be one activity among many, not your primary focus.
tiga37 makes it easy to implement these principles through our self-management tools. You can set deposit limits, loss limits, and session time reminders directly from your account settings page, or by contacting customer support via live chat or email.
Age Restriction: 21+ Only
tiga37 strictly prohibits individuals under the age of 21 from registering an account, depositing funds, or participating in any form of gaming on the platform. This age restriction is enforced in accordance with Indonesian regulations and international responsible gaming standards.
Underage gambling is a serious issue with potential long-term consequences for young individuals, including increased risk of developing gambling problems in adulthood, negative academic and social outcomes, and financial harm. tiga37 takes proactive measures to prevent minors from accessing the platform.
Age Verification Measures
- All Members must provide a valid date of birth during account registration.
- Government-issued photo identification (Indonesian National Identity Card / KTP, Passport, or Driver's License) is required during the KYC verification process prior to first withdrawal approval.
- Accounts found to belong to individuals under 21 years of age will be immediately and permanently suspended, with all funds returned to the original deposit source after investigation.
- tiga37 reserves the right to request additional identity verification documentation at any time if underage gambling is suspected.
Parents & Guardians
If you are a parent or guardian and believe that your child may have accessed tiga37 or created an account, please contact us immediately at [email protected] so that we can investigate and take corrective action.
We recommend implementing parental control software on devices used by minors to block access to gambling websites.
Where to Get Help
If you believe that gambling is becoming a problem for you or someone you care about, help is available. Seeking support early can prevent gambling-related harm from escalating and help you regain control.
tiga37 Support Team
Our customer support team is available 24/7 to assist with responsible gaming requests including setting limits, activating cooling-off periods, requesting self-exclusion, or providing information about external support resources.
Contact Options:
- Live Chat: Available directly on the tiga37 platform 24 hours a day, 7 days a week.
- Email: [email protected] (responses typically within 24 hours).
- WhatsApp (display only): +62 811 0037 037
Professional Support Organizations
Indonesia does not yet have a nationwide dedicated problem gambling helpline. However, mental health support services can provide counseling and resources for individuals struggling with compulsive gambling behaviors. We recommend contacting:
- Indonesian Psychological Association (HIMPSI): Provides referrals to licensed psychologists and counselors who specialize in behavioral addictions.
- Community Mental Health Centers (Puskesmas): Available in most Indonesian cities and offer affordable mental health services including counseling.
- Private Mental Health Clinics: Major cities including Jakarta, Surabaya, Bandung, Medan, and Bali have private clinics offering addiction counseling and cognitive behavioral therapy (CBT) for problem gambling.
International Resources
The following international organizations provide free online resources, self-assessment tools, and support forums for individuals affected by problem gambling:
- Gamblers Anonymous: A global peer-support network with online meetings and resources available in English.
- GamCare: UK-based charity offering live chat support, forums, and self-help tools (English language).
- National Council on Problem Gambling (NCPG): US-based organization with extensive educational resources and self-assessment questionnaires.
Supporting Someone with a Gambling Problem
If you are concerned that a family member or friend may have a gambling problem, your support can make a significant difference in their recovery. Approach the conversation with empathy, patience, and a non-judgmental attitude.
How to Help
- Express Concern, Not Criticism: Use "I" statements to communicate your feelings ("I'm worried about you" rather than "You have a problem"). Avoid accusations or lectures.
- Listen Without Judgment: Allow the person to talk openly about their gambling behavior without interrupting or offering immediate solutions. Sometimes being heard is the first step toward change.
- Offer Specific Support: Rather than general statements like "Let me know if you need help," offer concrete assistance such as accompanying them to a counseling appointment or helping them set up account limits.
- Encourage Professional Help: Suggest that they speak with a qualified counselor or contact tiga37's support team to request self-exclusion.
- Set Boundaries: If the person's gambling is affecting you financially or emotionally, it is important to establish clear boundaries. Do not lend money to fund gambling or cover gambling-related debts.
- Take Care of Yourself: Supporting someone with a gambling problem can be emotionally exhausting. Seek support for yourself through counseling, support groups, or trusted friends.
Contact Us
If you have questions about responsible gaming, need assistance setting limits or requesting self-exclusion, or want to report a concern about another Member's behavior, please contact the tiga37 Responsible Gaming Team:
Email (plain text only):
[email protected]
Subject Line: "Responsible Gaming Request"
Live Chat: Available 24/7 via the Platform
WhatsApp (display only): +62 811 0037 037
All responsible gaming requests are handled confidentially by trained support staff and processed within 24 hours. Self-exclusion requests are implemented immediately.